What Do You Think of Chat?


Topic Initiated by Barbara Steinberg (mariarosa, 4/5/99 10:54:17 PM)

I have been thinking about chat recently as a tug-of-war between users and the network administrators who want to control them.

The way a network is set up controls the behavior of the people using it. The network administrator can watch, for instance, how much bandwith anyone is using at any one time. If someone is using too much, they get a call. The administrator can also give out passwords that have different permissions attached to them, so some people can do more than others.

How much power should the user have? How much power should remain in the hands of the network administrator? An organization can rise or fall based on the way they answer this question because online, you can spout all the cybersociology you want, but if network security gets compromised, you get lawsuits.

On the other side, users want power -- to decide how they will use technology when they are online, to affect the groups they become emotionally involved with. I, perhaps in my renegade ways, feel communities should give away power.

And so we come to chat. It is becoming such an essential part of the way we use use words online, the writing equivalent of speed chess.

The different chat networks offer a different power balance between user and administrator and different answers to this tug-or-war.

Internet Relay Chat, or IRC, gives users the choice of which internet application to use, telnet, mIRC, ircle,a java applet on a web page. It can be accessed from any operating system and almost any computer. The chats are not stored on a database, although you can put an IRCBot on to save the texts. The user is free. They can have multiple windows open to be in as many places as they want at the same time, being however many people they want to be at the same time. The imaginative freedom is almost complete.

These public chat servers are hugely unreliable, but the users have the power to control their social experience, and are therefore willing to put up with the instability.

Other chatrooms exist on private chat networks that give the administrator the power to define the social experience by allowing them to save chat texts in their database and only allow users to access the room via a java applet on a web page, among other things. iChat has its own chat application, but users have to download that in order to get to their private network without a java applet.

In my experience, users want IRC. I read about a university in Australia that banned IRC because they couldn't control the students behavior, and I could imagine that IRC would be a threat in any environment where an authoritative body needed to control a population in order for the organization to function.

So I was wondering, what are everyone's experiences with chat. How do you use it? What do you feel about doing it? Do you enjoy it? Are you intimidated? Have you noticed you type faster after using chat a lot?

What do you think of chat?


1 of 19
Jeff Parker (jsparker, 4/6/99 7:49:06 AM)

My experiences in chat:

I've used my connections and the easy access to many hypertext authors to arrange many virtual class discussions in my hypertext classes in Syracuse--Christy of course has been the most recent. It's raised some interesting issues.

In my first chat session I let the class go free fro all and it was a horrible failure. One of the best things about chat is that some students who wouldn't otherwise perk up. And the downside is, those students who are vocal and/or tricksters perk up to the second power. During this first session with Mark Amerika students were asking the msot ridiculous, juvenile questions that I was thoroughly embarassed, when, thank god, the Webboard chat server crashed because so many people were on it at once.

The next time, I arranged for an IRC meeting with another author I made the students bring in ready made questions to ask. This kept the level of discourse to a higher standard but still, people tend to not know when a speaker is done answering a question or to "interrupt" with another question. And since chat is such an arduous environment--that is it takes a lot of typing to say the littlest things--formalities and courtesies have to be skipped.

My recent fix for the chaos was to go through the questions students bring in before the chat and select the most important ones to ask. Then I forbid everyone for participating in the chat while I ask the questions and we let the speaker respond. The downside of this is it tends to put a lot of emphasis on how fast the speaker can type...but it's the only way I've found to have a coherent chat discussion minus chaos. (Though I'm prone to think that chaos is rpecisely what we need to tune into, we need to start thinking like a chat board to really come to terms with all this, and all my efforts toward clarity are reductive.)

Recently I was invited to an speak to a hypermedia class at RPI and found being on the other end an eye-opening experience. I indeed had a very hard time answering questions as eloquently or thoughtfully as I thought they should be answered. often I wanted to return to a previous answer and elaborate but had no mechanism for doing so. It didn't help that the JAVA chat utility they were using took my cursor away everytime there was another post because it obviously wasn't optimized for the Mac environment...

Personally, I'm less concerned with the interior power struggles and dangers chat poses--I'm actually quite happy with them.

2 of 19
Morten Wang (NettRom, 4/6/99 7:55:26 AM)

cut me off if I write too much here, please... :)

I chat every day. when I get to work the first thing I run is emacs (mail, news and editing), the second is a telnet to my ISP from where I use ircII. we are a small bunch of people who gather on our own channel every day and send a few notes off every now and then. very loose, very casual, nothing really, really serious (we've got Usenet for that).

I rarely chat as a social activity though. I did a bit in the past, but no longer. if I want a social gathering I either play UO or talk to some friends. on IRC you have to spend some time to find the "good" channels (the ones without a million teenagers trying to find the single female teenager on the IRC network), and it's time I haven't got at the moment. dunno if I'll ever have the time.

for me it's a way of meeting up with friends and hang out. I do it all day long, haven't got time for it during evening hours (and the channel's pretty quiet after working hours). I don't think it makes me type any faster, I type quite quickly already. it's good if you want to teach yourself how to put thoughts down on screen quickly though. when you write e-mail or Usenet posts you have time, you can do research, you can wipe out paragraphs, write things again. you don't have that on chats, it's happening at the moment. therefore it's a matter of how quickly you can write your thoughts down and hit 'Enter'. if you want typing speed there's courses teaching you where to put your fingers, but they don't teach you how to think and write quickly. that's what I think matters when you chat, that you can send off those quick & witty remarks after a split-second thought just as easily as when you speak.

don't think I've got anything else to add right now. time to write something more elsewhere.

3 of 19
Christy Sheffield Sanford (Christy1, 4/7/99 9:38:10 PM)

Chat is a misnomer in many instances. For my writers' workshop we use the "Chat" Applet but really, I hope it's not just chatting. The members try to help each other, often with technical problems. A participant will frequently open a second browser window to see someone's project.

I don't have time to simply chat. I am pretty project oriented. Even on Sundays for the open chat sessions, I try to think up a topic. Generally, the level of discussion at trAce is high, I believe. We did have a self-proclaimed drunken visitor who didn't care for the Queen, but other than that, the tenor of the conversations has been thoughtful and intelligent.

I liked participating in Jeff Parker's class as a visitor. I don't know how much the students get out of that kind of experience, but it's fun for me. Yes, I can't imagine a slow typist surviving one of those class situations.

I like surprises. I like spontaneity. That can happen in chat. I'd like a format that allowed me to copy the session. So often, I can't get all workshop members together at the same time. The gems we've discussed are pretty much gone. I also can't activate my tilde or apostrophe or other features in the chat Applet and I have a brand new IBM ThinkPad.

4 of 19
Sue Thomas (Sue Thomas, 4/7/99 11:57:10 PM)

I hadn't really used chat until I came to Communityware, and I must say it's not my favourite synchronous medium. I much prefer the MOO, which has a texture and a depth I haven't found anywhere else - but the drawback is that it is so complex to learn that many people fall at the first fence.

As regards chat, there are 2 types of chat at Communityware. The basic kind, such as we currently have in the trAce community, has no log facility and is fairly simple. However, the main section of community2u has a more sophisticated chat which will, I think, be transferred to all the communities some time this month. It does have a logging facility and I think this is vital.

Online synchronous interaction can produce some wonderful and rare conversations between people logged on across the world, and chat provides a simple way to do this. It's just a shame about the name!

5 of 19
Sue Thomas (Sue Thomas, 4/8/99 12:03:14 AM)

I just checked out the location of the better chat. Click 'my home' on the top left toolbar and then go to 'interact'.

If you play around with the recorder you'll see that you can record a session and have it mailed to any email address afterwards - a real bonus!

I just wish they would hurry up and install it here.

6 of 19
Margaret Penfold (Saada, 4/8/99 4:23:52 AM)

Chat - such an archaic mode of communication. like a group writing telegrams in the 30's aand then sending and receiving all ay once. Voice-mail aand video conferencing should have advanced enough by this stage to be universal

7 of 19
Morten Wang (NettRom, 4/8/99 9:16:38 AM)

hmm... I think voice-mail and video conferencing would be more or less like another phone line. and I don't want another phone that is ringing all day long waiting for me to pick it up. also, those other forms of communicating are all speech-based (with possible visual presentation of the speaker) and for me chat is a healthy variation of text-based (/written) communication.

I'm not trying to say we shouldn't have voice-mail, video conferencing and the lot, but in my opinion it won't be an addition I feel is very good. the other problem is of course the technology. there's lots of technology there already, there just isn't enough bandwidth.

I enjoy the opportunity to have a real-time text-based communication form, just like I enjoy meeting people face to face and writing e-mail. it all adds up to different forms of communicating, and we'll probably like one better than the other just like some people like a rose better than a lily.

8 of 19
Barbara Steinberg (mariarosa, 4/8/99 5:13:35 PM)

I have this web radio station where chatters talk back to the DJ, so I chat every night with someone I can see and hear on a Real Audio player. Last night, I lost it bigtime. It was Suns of Liberty night. The head DJ, James, had Mike the militia guy on, and they debate politics as chatters contribute to the discussion.

Mike brought this video. He said it was about central banking. OK. So we all started watching it. The word, "moneychangers" was repeated 1000 times with pictures of Jews everywhere, talk of the evil Rothschilds... I blew my stack to such a degree, I scared the living shit out of this militia guy. And I did it in the chat room.

Poison images, words with an anti-Semitic history, bla bla bla. There are a lot of people who, when they find a social group that accepts them, watch videos like this and have no clue as to what they mean. I really do believe Mike thought the video was an analysis of the central banking system. I knew better.

Anyway, after James turned the video off, he also laced into him, and Mike actually learned something. I made it clear that if a video like that is ever shown again, a disclaimer has to be written on the Real Audio Player, because a lot of chatters call up the station via telnet or mIRC, and Real Audio, never bothering to open the web page.

But I found chat a release. Speed chess. I was not thinking as I was typing last night. I was fuming. But, on other nights :-), as the community around this web radio station gets to know eachother better, the chats get more interesting. More to talk about, I guess. I think I have one James did about drug abuse with a listener. If I find it, I'll share.

I don't think chat will ever reach the depth that email does, but it sure was a good tool to let me tear this guy to shreds. You gotta type fast though. :-)

9 of 19
Flavia Dzodan (yanna, 4/8/99 6:29:44 PM)

voice mail and video conferences may be nice to use. but truth is that you need a very good modem and isp (cable is a must in some cases) and the hardware is not exactly affordable by everyone (a webcam, good sound and video cards, etc). chat, on the contrary works on almost any computer (even an old c 64 with a 1200 baud modem would do it). imho, chat is universal and accessible to anyone with a computer a modem and a phone line (you dont even need an isp for that, a local free bbs would do the trick).

10 of 19
Moo versus chat (Helen Whitehead, 4/17/99 3:49:44 AM)

I still think that MOO, however difficult initially to learn, has many more possibilities than simple chat, especially for writers. I was advise Jeff to try it if he hasn't already done so.

In a MOO writers can talk but can also collaboratively create the environment around them, creating a blue silk flower and blowing it to someone else who makes it disappear in a puff of pink smoke then drifts slowly up to perch on a silver chain above the heads of the other users -- all of this is created in words.

What more wonderful environment for writers such as those already in a hypertext class?

And anyone who can appreciate hypertext won't find it difficult to use a MOO.

Perhaps it's time to have another trAce venture into LinguaMOO for those of you who'd like to learn?

11 of 19
Sue Thomas (Sue Thomas, 4/17/99 4:56:53 AM)

I would be happy to organise a LinguaMOO session. For those who would like to do it, you might find it helpful to look at the Beginner's Guide at

Shall we do it?

Sue

12 of 19
Christy Sheffield Sanford (Christy1, 4/19/99 10:39:15 AM)

Yes, sounds good, Sue, a special session of Moo for CommunityWare regulars and also my Workshop. I think several people from that group would like it, too.

13 of 19
Count me in (Helen Whitehead, 4/19/99 1:55:51 PM)

I'll come along for a MOO, anyway. It's got to be better than Communityware Chat when the dataflow is down to 1 byte per sec!

14 of 19
Sue Thomas (Sue Thomas, 4/20/99 4:44:17 PM)

should we arrange the MOO session at the usual Sunday time? an hour is never very much but people could stay on longer if they wanted to.

15 of 19
Saying yes to Moo at usual time (Saada, 4/20/99 5:57:30 PM)

Has this message arrived at the proper place to say yes to Moos on a Sunday? I sent it to PostMsg_173187_7066_4544_12294_23@communityware.com which was what the message said I should do Regards
Margaret

16 of 19
Sue Thomas (Sue Thomas, 4/20/99 11:30:31 PM)

ah - it's here now! But the formatting is much better where it appears also in The Web and Collaboration. Isn't that odd?

17 of 19
Margaret Penfold (Saada, 4/22/99 11:53:28 AM)

I can see there's nothing for it but to write through the CW message box. Pity E-mail is so much more convenient. Let us know beforehand if the Sunday session will be MOO or chat so I can hunt for my password. I know I've got it somewhere.

18 of 19
Sue Thomas (Sue Thomas, 4/22/99 2:47:12 PM)

If you want your password for LinguaMOO, email Jan at jan.holmevik@hedb.uib.no and he will send it.

Failing that, just log on as a guest.

For info on mooing, see http://trace.ntu.ac.uk/online/moo.htm

The Lingua url is at http://lingua.utdallas.edu

19 of 19
Wallace (Ragged Claws, 4/26/99 3:00:41 PM)

Tips for email posting:

1. Set your email client to send messages in plain text rather than HTML.

2. Set text to wrap at 55 characters (or less) when sending.

3. Select Uuencode message format rather than MIME.

I post by email quite often, and I never have a problem with visible HTML, etc. My email client is Outlook Express.